Our orders take between 24 to 72 hours to process and leave our facility, and another 3-14 days for the delivery time. We offer delivery by DHL and UPS.
You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched.
Additional customs fees may apply at the time of delivery for certain countries. For more information contact your post office or local government. Grendure is not responsible for the fees and we are unable to determine these fees prior to delivery.
Please note that Grendure is not responsible for any parcel a customer refuses to pay customs fees for and will not refund any order which has not been sent back to our facility. Grendure is not held responsible for any fees issued by customs that have not been paid for by the customer. Grendure is not to be held for delays to your shipment due to the carrier or postal holds issued by your country.
Grendure is not responsible for lost or stolen packages. If your order is delivered by the courier with proof of delivery and you did not receive your package, then a complaint must be filed with the courier.
Please expect delays for all international shipments due to COVID-19